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OvDoll Reviews
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Feb 10, 2023
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OvDoll Customer’s Q&A
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OvDoll FAQs
Can I get a refund for my OVDOLL product?
As OVDOLL products are custom-made, they do not accept refunds upon receipt of goods. However, they do offer refunds for order cancellations within 24 hours, with a 20% restocking fee for orders cancelled after 24 hours. Additional fees may also apply depending on the payment method used.
Are OVDOLL products safe to use?
Yes, OVDOLL products are safe to use as they are made with non-toxic and environmentally friendly materials that comply with National Health&Safety Standards.
How long does it take to receive my OVDOLL product?
The production time is around 3-7 days, but if you order a fully customized product, it may take up to 3 weeks before shipping. Shipping time varies depending on the shipping method selected during online ordering.
Can I return my OVDOLL product if it is damaged during transportation?
If damage occurs during transportation, please send OVDOLL a picture within 24 hours after receiving the goods and they will deal with the issue accordingly.
What are the payment options for purchasing an OVDOLL product?
OVDOLL accepts payment by credit card and bank transfer. Customers do not need to have a PayPal account to pay by credit card.